Building relationships are a cornerstone to creating long-lasting business partnerships. Talener New York’s Malik Gill has learned that firsthand as he has brought his life experiences and Sociology background into Talener’s staffing business. Malik was recently promoted to a Senior Relationship Manager at Talener and he credits his success, in part, to learning how to cultivate better personal and professional relationships. We sat down with him to get more insight about his time at Talener and what he had to do to get to where he is today.
Congrats on your promotion! What does it mean for you?
The promotion solidifies my growth over the past year. It means that I have been able to understand my weaknesses and shortcomings in order to refocus my energy and development on turning those flaws into strengths. In reality, growth and learning never stop. The promotion is just a point in time that recognizes my efforts and success thus far.
What have you learned during your time at Talener that has impacted you the most?
I’ve learned the true importance of the long game. Every phone call, email, handshake and referral are vital to long-term success. No connection, no matter how brief, should ever be taken for granted. All the work that I do now comes into fruition at some point down the line. Every client becomes a candidate and every candidate becomes a client. Individual conversations affect your brand both personally and professionally. Plus, they impact your reputation.
What new skills are you developing?
Clear and direct communication. Everyone is on the same page when I know how to explain complex ideas in a clear and concise manner. Additionally, learning to be honest and transparent during tough conversations is vital.
There is some element of personality management in this position. I need to be able to understand why different people behave the way they do in the search for employment or in search of new employees. I look forward to growing this skill as I continue my career.
What does your professional and personal growth look like?
Personal and professional growth go hand-in-hand. Over the last year, I have become a better listener. Instead of listening to respond or defend, I’m learning to listen with the intent to understand what is being said.
This has allowed me to learn more about myself, my candidates, and my clients. The skill of listening is vital to developing relationships and building my career.
In a conversation with our CEO Mike Dsupin, you mentioned some things you considered to be your “keys to success.” Can you elaborate?
I think that I can attribute my success during my time here to building good relationships. I am building different types of strong business relationships with my client, their hiring team, and my candidates. If a candidate is comfortable enough to be honest and transparent with me about their goals, it significantly increases the chance of me being able to successfully place them in a job.
Another key to success has been recognizing when I’m not being successful. There was a period where I just felt off when dealing with candidates and clients. I wasn’t really taking the time that I needed with them and I was missing critical details about their searches and their lives.
I was hindering my own success; I wasn’t meeting my own goals or the ultimate goal: finding a job for my candidate. Once I understood this, I was able to consciously slow down and take the time I needed. I chose to dig deeper on phone calls and in-person to develop a trusting relationship. I’ve now seen the results firsthand and my ability to place candidates has increased. Sometimes the key to success is learning why you haven’t been successful.