The Talener New York team recently promoted William Ware to Lead Relationship Manager. William has worked hard to build his personal brand at Talener, and his promotion is a reflection of his hard work, strong character, and desire to grow.
We sat down with William to get his take on his development and what he’s learned about himself over the past few years.
Looking back on your first day here, how do you think that you have grown personally and professionally?
Professionally, I have grown immensely – both in staffing and as a businessperson in general. It is an amazing opportunity to work with clients; learning how to provide the best service possible to them. I’ve truly learned to take myself seriously as their business partner.
Personally, my confidence has grown, and I know that I can talk to anyone about anything. It makes it so much easier to keep conversations flowing.
What keeps you going when you’re having a rough week or month?
I tell myself that there are ups and downs that come naturally in a ‘people’ industry. I remind myself to try and stay on course. There are also so many ways to contribute to my team positively; so, in a down month, it’s important to see how else I can be useful to the overall success of my team.
What is one thing that you have learned along your career path thus far that you wish that you had learned at university or from someone in the professional world before you started working?
I wish I had learned to handle ups and downs and to not to be emotional or frantic when something doesn’t go right or when I didn’t get the result I wanted. I think I’ve learned that if my process, habits and hard work are constant, the end results will come as well. This took me a long time to properly learn.
What are your keys to success?
I think that there are several keys to success – all working in parallel. I understand where I need to allocate my time in order to have the most impact on a day. I have also learned to truly care about my interactions and the impact that I have on my clients, candidates, and colleagues. This drives me to deliver for each of these people. Likewise, I’ve had great teammates and mentors during my time at Talener, and they have helped me to find my success.
How have your communication skills developed?
I am much more direct now. I believe that people are always looking for clarity above anything else. I’ve found that I’m much more personable with candidates than I was at the beginning. I make an effort to get to know the person and strive to have longer and friendlier phone calls.
How do you deal with potentially uncomfortable situations?
I think the best way to deal with an uncomfortable situation is to dive in head-first. This is an industry in which you are impacting people’s lives in a very significant way. There are often difficult or awkward situations that arise. They cease to be uncomfortable the more that I encounter them.
Tell me about a time that you dealt with an unexpected issue.
Recently, a candidate verbally accepted an offer and we got the go-ahead to send them an offer letter. However, between the time of verbal acceptance and written acceptance, he received a call from his dream company asking him to interview. We worked with him so that he could interview for the new position, while continuing to manage and maintain our current client’s expectations.
Our ability to remain calm about the situation and give things a chance to work out (when it looked like they wouldn’t), gave us an advantage. We already had a great relationship with the candidate, and we showed transparency on both sides. In the end, our candidate accepted our offer over his dream company.
How do you see yourself in your new role as a Lead Relationship Manager?
I’m excited to be a Lead Relationship Manager moving into 2020. It’s going to be a great year of growth for our team and I’m excited to be a part of that. I look forward to training and working with more new hires as well as growing our client list. I’ve been able to build great relationships with those on my team as well as with clients and candidates. I hope to continue doing that this year.