The Talener New York team recently promoted William Ware to Lead Relationship Manager. William has worked hard to build his personal brand at Talener, and his promotion is a reflection of his hard work, strong character, and desire to grow.
We sat down with William to get his take on his development
and what he’s learned about himself over the past few years.
Looking back on your first day here, how do you think
that you have grown personally and professionally?
Professionally, I have grown immensely – both in staffing
and as a businessperson in general. It
is an amazing opportunity to work with clients; learning how to provide the
best service possible to them. I’ve
truly learned to take myself seriously as their business partner.
Personally, my confidence has grown, and I know that I can
talk to anyone about anything. It makes
it so much easier to keep conversations flowing.
What keeps you going when you’re having a rough week
I tell myself that there are ups and downs that come
naturally in a ‘people’ industry. I remind myself to try and stay on course. There
are also so many ways to contribute to my team positively; so, in a down month,
it’s important to see how else I can be useful to the overall success of my
is one thing that you have learned along your career path thus far that you
wish that you had learned at university or from someone in the professional
world before you started working?
I wish I had learned to handle ups and downs and to not to
be emotional or frantic when something doesn’t go right or when I didn’t get
the result I wanted. I think I’ve learned that if my process, habits and hard
work are constant, the end results will come as well. This took me a long time
to properly learn.
are your keys to success?
I think that there are several keys to success – all working
in parallel. I understand where I need to allocate my time in order to have the
most impact on a day. I have also
learned to truly care about my interactions and the impact that I have on my
clients, candidates, and colleagues.
This drives me to deliver for each of these people. Likewise, I’ve had
great teammates and mentors during my time at Talener, and they have helped me
to find my success.
have your communication skills developed?
I am much more direct now. I believe that people are always
looking for clarity above anything else.
I’ve found that I’m much more personable with candidates than I was at
the beginning. I make an effort to get
to know the person and strive to have longer and friendlier phone calls.
do you deal with potentially uncomfortable situations?
I think the best way to deal with an uncomfortable situation
is to dive in head-first. This is an industry in which you are impacting
people’s lives in a very significant way. There are often difficult or awkward
situations that arise. They cease to be uncomfortable the more that I encounter
Tell me about a time that you dealt with an unexpected
Recently, a candidate verbally accepted an offer and we got
the go-ahead to send them an offer letter. However, between the time of verbal
acceptance and written acceptance, he received a call from his dream company
asking him to interview. We worked with
him so that he could interview for the new position, while continuing to manage
and maintain our current client’s expectations.
Our ability to remain calm about the situation and give
things a chance to work out (when it looked like they wouldn’t), gave us an
advantage. We already had a great
relationship with the candidate, and we showed transparency on both sides. In the end, our candidate accepted our offer
over his dream company.
do you see yourself in your new role as a Lead Relationship Manager?
I’m excited to be a Lead Relationship Manager moving into
2020. It’s going to be a great year of growth for our team and I’m excited to
be a part of that. I look forward to training and working with more new hires
as well as growing our client list. I’ve been able to build great relationships
with those on my team as well as with clients and candidates. I hope to
continue doing that this year.
Building relationships are a cornerstone to creating long-lasting business partnerships. Talener New York’s Malik Gill has learned that firsthand as he has brought his life experiences and Sociology background into Talener’s staffing business. Malik was recently promoted to a Senior Relationship Manager at Talener and he credits his success, in part, to learning how to cultivate better personal and professional relationships. We sat down with him to get more insight about his time at Talener and what he had to do to get to where he is today.
on your promotion! What does it mean for you?
The promotion solidifies my growth over the past year. It means that I have been able to understand my weaknesses and shortcomings in order to refocus my energy and development on turning those flaws into strengths. In reality, growth and learning never stop. The promotion is just a point in time that recognizes my efforts and success thus far.
have you learned during your time at Talener that has impacted you the most?
learned the true importance of the long game. Every phone call, email,
handshake and referral are vital to long-term success. No connection, no matter
how brief, should ever be taken for granted. All the work that I do now comes into
fruition at some point down the line. Every client becomes a candidate and
every candidate becomes a client. Individual conversations affect your brand
both personally and professionally. Plus, they impact your reputation.
new skills are you developing?
and direct communication. Everyone is on the same page when I know how to
explain complex ideas in a clear and concise manner. Additionally, learning to
be honest and transparent during tough conversations is vital.
is some element of personality management in this position. I need to be able to understand why different
people behave the way they do in the search for employment or in search of new
employees. I look forward to growing this skill as I continue my career.
does your professional and personal growth look like?
and professional growth go hand-in-hand. Over the last year, I have become a
better listener. Instead of listening to respond or defend, I’m learning to listen
with the intent to understand what is being said.
has allowed me to learn more about myself, my candidates, and my clients. The
skill of listening is vital to developing relationships and building my career.
a conversation with our CEO Mike Dsupin, you mentioned some things you considered
to be your “keys to success.” Can you elaborate?
think that I can attribute my success during my time here to building good
relationships. I am building different
types of strong business relationships with my client, their hiring team, and
my candidates. If a candidate is comfortable enough to be honest and
transparent with me about their goals, it significantly increases the chance of
me being able to successfully place them in a job.
key to success has been recognizing when I’m not being successful. There was a
period where I just felt off when dealing with candidates and clients. I
wasn’t really taking the time that I needed with them and I was missing
critical details about their searches and their lives.
I was hindering my own success; I wasn’t meeting my own goals or the ultimate goal: finding a job for my candidate. Once I understood this, I was able to consciously slow down and take the time I needed. I chose to dig deeper on phone calls and in-person to develop a trusting relationship. I’ve now seen the results firsthand and my ability to place candidates has increased. Sometimes the key to success is learning why you haven’t been successful.
Talener is excited to welcome Pete Klochaney to our team as a Senior Technical Recruiter. Pete will be delivering top talent to our key accounts in New York. With more than 20 years of experience in the recruiting business, Pete brings instant offense and his impact will be felt immediately. Prior to joining Talener, Pete was a Senior Technical Recruiter for United Technologies, the President of Luna Staffing and an Office Manager for a nationwide staffing agency.
Throughout his experience, Pete has worked closely with Talener CEO, Mike Dsupin, EVP, Henry Boulos and Brian Samela, another Senior Technical Recruiter at Talener.
“We are thrilled to have Pete join us! He shares our passion for delivering great job opportunities to candidates, he’s extremely talented and an overall amazing person”, says Mike Dsupin.
Pete’s experience has taught him how to approach this
industry professionally, aggressively, and with empathy. He has enjoyed
recruiting for the joy he sees a candidate experience when they get into their
dream job or begin a new career. Pete is excited to assist in the impact to
continue to grow Talener’s presence in the New York IT community.
Started in 2007, Talener is a technology staffing practice headquartered in New York City. Talener matches top tech talent with leading organizations across industries in Boston, Chicago, New York City, & San Francisco Metro areas.
Talener announced that it would donate $2100 to Meals on Wheels America this week. In November, Talener challenged its team and clients to conduct interviews at Talener offices across the country. For every interview session, Talener pledged a $50 donation to the organization.
“The Meals on Wheels November Interview Challenge has become a tradition for us every year around the holidays. We challenge our team to end the year strong and encourage our clients to let us help them with their end-of-year hiring needs; all while giving back to our community,” said Talener CEO Michael Dsupin.
Meals on Wheels America provides hot meals to seniors who are unable to cook or shop for nutritious food.
Started in 2007, Talener is a technology staffing practice headquartered in New York City. Talener matches tech talent to top organizations across six regional geographies.
As part of a global media brand, this company has created a marketing services platform that integrates data and technology to create smart business solutions for their clients.
After a merger, the organization needed to reorganize and grow their team. To be competitive in the San Francisco job market, they offer excellent compensation packages as well as positions that are well-aligned with the local talent pool. They require senior-level talent and have high standards for new employees. Combined with a tight labor market and the commitment to hire employees who are a long-term right fit, this company decided to actively seek out contract-to-hire candidates.
THE TALENER SOLUTION
Talener’s focus was on building trust through strong communication channels. The company stressed a top-down buy in approach where everyone in the organization understood their role in regards to building out their teams. Talener adapted to this dynamic and applied recruiting methods that were consistent with the organization’s philosophy. Clear and on-going communication led to early placement success. These placements prompted hiring managers to refer Talener internally to other managers. Talener built trust at the organization from within; leading to fifteen placements across the company. By utilizing check-ins at every stage of the recruitment process and presenting candidates that reflected the company’s requirements, we were able to form lasting relationships.
Over the past year, fourteen of the placements were contract or contract-to-hire roles across various disciplines; including QA, Java, Project Management, & Director-Level jobs. Through Talener’s tech-focused and collaborative teams, the hiring managers could confidently and seamlessly work across disciplines. This proactive and communicative approach is part of the mutually beneficial success that Talener and the company have enjoyed. Beyond the fifteen placements, the rapport that Talener has built with the organization has opened up additional opportunities for the future.
If you would like to learn more about Talener’s Company In method, please reach out at 917-720-1080.