Looking back at the past few years, I can see that I’ve
grown a lot personally and professionally. My time at Talener has been an
experience that has allowed me to become more confident, make decisions, create
my own path, and build relationships with peers, candidates, and some of the
world’s leading companies.
My promotion to Group Manager lets me reflect on the skills
I’ve learned, the confidence I’ve built, and how I want to drive my team into
the future of Talener Boston.
Relationships
Committing to building long-term relationships has helped me
on both the candidate side and the client side of the staffing business. These
relationships are critical for me to differentiate myself from other recruiters
in the Boston Metro. Strong
relationships build solid foundations, and this is something that I have
continued to learn about during my time at Talener.
Every interaction in creating business relationships is
important. It’s rewarding in so many ways to build strong enough relationships
that foster referrals from past candidates and clients. This is a huge mark of success for me
personally. It affirms that I’ve put in the time and effort to build enough trust
with someone that they are happy to refer me to their colleagues & friends.
Critical Thinking
The idea of staffing is straightforward – matchmaking
companies to candidates. But the reality
of staffing is that it is a human business where there are complex situations
and emotions that must be navigated daily.
I’ve taken the opportunity to learn how to be creative in my problem
solving and breakdown situations to analyze about how every step affects the
outcome.
I’ve become more confident in how I make decisions. I know I
can remain calm in high-pressure situations both inside and outside of the
office. Tackling these situations early on in my career at Talener has been
critical to my success.
Management
In
my new position as Group Manager, I’m looking forward to developing my team’s
individual skillsets as much as possible.
It’s important, and I look forward to promoting members of the
team. I want to manage in a way that
leverages everyone’s strengths to provide the best service; efficiently
delivering results for clients and candidates.
Personally, I am looking forward to building upon my problem
solving and decision-making skills. Being in a managerial position allows me to
take ownership and accountability of a variety of situations which will only
help me grow professionally and develop these skills further.
I have been working towards a management position since my first day at Talener. Experiencing organic career growth first-hand has been extremely rewarding and I couldn’t be more excited to take on more responsibilities.
The Talener New York team recently promoted William Ware to Lead Relationship Manager. William has worked hard to build his personal brand at Talener, and his promotion is a reflection of his hard work, strong character, and desire to grow.
We sat down with William to get his take on his development
and what he’s learned about himself over the past few years.
Looking back on your first day here, how do you think
that you have grown personally and professionally?
Professionally, I have grown immensely – both in staffing
and as a businessperson in general. It
is an amazing opportunity to work with clients; learning how to provide the
best service possible to them. I’ve
truly learned to take myself seriously as their business partner.
Personally, my confidence has grown, and I know that I can
talk to anyone about anything. It makes
it so much easier to keep conversations flowing.
What keeps you going when you’re having a rough week
or month?
I tell myself that there are ups and downs that come
naturally in a ‘people’ industry. I remind myself to try and stay on course. There
are also so many ways to contribute to my team positively; so, in a down month,
it’s important to see how else I can be useful to the overall success of my
team.
What
is one thing that you have learned along your career path thus far that you
wish that you had learned at university or from someone in the professional
world before you started working?
I wish I had learned to handle ups and downs and to not to
be emotional or frantic when something doesn’t go right or when I didn’t get
the result I wanted. I think I’ve learned that if my process, habits and hard
work are constant, the end results will come as well. This took me a long time
to properly learn.
What
are your keys to success?
I think that there are several keys to success – all working
in parallel. I understand where I need to allocate my time in order to have the
most impact on a day. I have also
learned to truly care about my interactions and the impact that I have on my
clients, candidates, and colleagues.
This drives me to deliver for each of these people. Likewise, I’ve had
great teammates and mentors during my time at Talener, and they have helped me
to find my success.
How
have your communication skills developed?
I am much more direct now. I believe that people are always
looking for clarity above anything else.
I’ve found that I’m much more personable with candidates than I was at
the beginning. I make an effort to get
to know the person and strive to have longer and friendlier phone calls.
How
do you deal with potentially uncomfortable situations?
I think the best way to deal with an uncomfortable situation
is to dive in head-first. This is an industry in which you are impacting
people’s lives in a very significant way. There are often difficult or awkward
situations that arise. They cease to be uncomfortable the more that I encounter
them.
Tell me about a time that you dealt with an unexpected
issue.
Recently, a candidate verbally accepted an offer and we got
the go-ahead to send them an offer letter. However, between the time of verbal
acceptance and written acceptance, he received a call from his dream company
asking him to interview. We worked with
him so that he could interview for the new position, while continuing to manage
and maintain our current client’s expectations.
Our ability to remain calm about the situation and give
things a chance to work out (when it looked like they wouldn’t), gave us an
advantage. We already had a great
relationship with the candidate, and we showed transparency on both sides. In the end, our candidate accepted our offer
over his dream company.
How
do you see yourself in your new role as a Lead Relationship Manager?
I’m excited to be a Lead Relationship Manager moving into
2020. It’s going to be a great year of growth for our team and I’m excited to
be a part of that. I look forward to training and working with more new hires
as well as growing our client list. I’ve been able to build great relationships
with those on my team as well as with clients and candidates. I hope to
continue doing that this year.
