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Bethany shares her insight on her growth at Talener Boston

January 22nd, 2020

Bethany Arnold smiling at the Boston Seaport.

Looking back at the past few years, I can see that I’ve grown a lot personally and professionally. My time at Talener has been an experience that has allowed me to become more confident, make decisions, create my own path, and build relationships with peers, candidates, and some of the world’s leading companies.

My promotion to Group Manager lets me reflect on the skills I’ve learned, the confidence I’ve built, and how I want to drive my team into the future of Talener Boston.

Relationships

Committing to building long-term relationships has helped me on both the candidate side and the client side of the staffing business. These relationships are critical for me to differentiate myself from other recruiters in the Boston Metro.  Strong relationships build solid foundations, and this is something that I have continued to learn about during my time at Talener.

Every interaction in creating business relationships is important. It’s rewarding in so many ways to build strong enough relationships that foster referrals from past candidates and clients.  This is a huge mark of success for me personally. It affirms that I’ve put in the time and effort to build enough trust with someone that they are happy to refer me to their colleagues & friends.

Critical Thinking

The idea of staffing is straightforward – matchmaking companies to candidates.  But the reality of staffing is that it is a human business where there are complex situations and emotions that must be navigated daily.  I’ve taken the opportunity to learn how to be creative in my problem solving and breakdown situations to analyze about how every step affects the outcome.

I’ve become more confident in how I make decisions. I know I can remain calm in high-pressure situations both inside and outside of the office. Tackling these situations early on in my career at Talener has been critical to my success.

Management

In my new position as Group Manager, I’m looking forward to developing my team’s individual skillsets as much as possible.  It’s important, and I look forward to promoting members of the team.  I want to manage in a way that leverages everyone’s strengths to provide the best service; efficiently delivering results for clients and candidates.

Personally, I am looking forward to building upon my problem solving and decision-making skills. Being in a managerial position allows me to take ownership and accountability of a variety of situations which will only help me grow professionally and develop these skills further.

I have been working towards a management position since my first day at Talener. Experiencing organic career growth first-hand has been extremely rewarding and I couldn’t be more excited to take on more responsibilities.

-Bethany Arnold

Posted in Talener Blog, Uncategorized

Talener NY’s William Ware Promoted to Lead Relationship Manager

January 7th, 2020

The Talener New York team recently promoted William Ware to Lead Relationship Manager. William has worked hard to build his personal brand at Talener, and his promotion is a reflection of his hard work, strong character, and desire to grow.

We sat down with William to get his take on his development and what he’s learned about himself over the past few years. 

Looking back on your first day here, how do you think that you have grown personally and professionally?

Professionally, I have grown immensely – both in staffing and as a businessperson in general.  It is an amazing opportunity to work with clients; learning how to provide the best service possible to them.  I’ve truly learned to take myself seriously as their business partner.

Personally, my confidence has grown, and I know that I can talk to anyone about anything.  It makes it so much easier to keep conversations flowing.

What keeps you going when you’re having a rough week or month?

I tell myself that there are ups and downs that come naturally in a ‘people’ industry. I remind myself to try and stay on course. There are also so many ways to contribute to my team positively; so, in a down month, it’s important to see how else I can be useful to the overall success of my team.

What is one thing that you have learned along your career path thus far that you wish that you had learned at university or from someone in the professional world before you started working?

I wish I had learned to handle ups and downs and to not to be emotional or frantic when something doesn’t go right or when I didn’t get the result I wanted. I think I’ve learned that if my process, habits and hard work are constant, the end results will come as well. This took me a long time to properly learn.

What are your keys to success?

I think that there are several keys to success – all working in parallel. I understand where I need to allocate my time in order to have the most impact on a day.  I have also learned to truly care about my interactions and the impact that I have on my clients, candidates, and colleagues.  This drives me to deliver for each of these people. Likewise, I’ve had great teammates and mentors during my time at Talener, and they have helped me to find my success.

How have your communication skills developed?

I am much more direct now. I believe that people are always looking for clarity above anything else.  I’ve found that I’m much more personable with candidates than I was at the beginning.  I make an effort to get to know the person and strive to have longer and friendlier phone calls. 

How do you deal with potentially uncomfortable situations?

I think the best way to deal with an uncomfortable situation is to dive in head-first. This is an industry in which you are impacting people’s lives in a very significant way. There are often difficult or awkward situations that arise. They cease to be uncomfortable the more that I encounter them.

Tell me about a time that you dealt with an unexpected issue.

Recently, a candidate verbally accepted an offer and we got the go-ahead to send them an offer letter. However, between the time of verbal acceptance and written acceptance, he received a call from his dream company asking him to interview.  We worked with him so that he could interview for the new position, while continuing to manage and maintain our current client’s expectations.

Our ability to remain calm about the situation and give things a chance to work out (when it looked like they wouldn’t), gave us an advantage.  We already had a great relationship with the candidate, and we showed transparency on both sides.  In the end, our candidate accepted our offer over his dream company.

How do you see yourself in your new role as a Lead Relationship Manager?

I’m excited to be a Lead Relationship Manager moving into 2020. It’s going to be a great year of growth for our team and I’m excited to be a part of that. I look forward to training and working with more new hires as well as growing our client list. I’ve been able to build great relationships with those on my team as well as with clients and candidates. I hope to continue doing that this year.

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Posted in Company News, Talener Blog, Talener Culture, Uncategorized

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